Everything You Need to Know
We believe in complete transparency. Below you'll find answers to the most common questions about our products, shipping, and policies.
Where do you ship? We ship across Europe — including Germany, France, Italy, Spain, Portugal, the Netherlands, Belgium, Austria, Sweden, Denmark, Finland, Poland, and the United Kingdom. Additional destinations may be available at checkout.
How long will my order take to arrive? All orders are processed within 1–3 business days.
- Europe: 5–16 business days
We work with trusted logistics partners to ensure your order arrives safely and on time.
How do I track my order? As soon as your order ships, you will receive a confirmation email containing your tracking number. Tracking information is typically active within 24 hours of dispatch.
What is your return policy? We offer a 14-day return window from the date of delivery. Items must be returned in their original condition — unworn, unwashed, and with all original packaging intact. To initiate a return, contact us at e.brandingbusiness@gmail.com and we will guide you through the process promptly.
What payment methods do you accept? We accept all major credit and debit cards — Visa, Mastercard, and American Express — processed securely through Stripe. Your financial information is fully protected at every step.
Can I modify or cancel my order? Order modifications and cancellations are accepted within 24 hours of purchase. Beyond that window, your order may already be in processing. Please contact us immediately at e.brandingbusiness@gmail.com and we will do our best to accommodate your request.
Are your products covered by a quality guarantee? Every product in our collection is carefully selected to meet our quality standards. If you receive an item that is damaged or does not match its description, contact us within 48 hours of delivery and we will resolve the issue without hesitation.
How can I contact your team? Our team is available via email at e.brandingbusiness@gmail.com. We respond to all inquiries within 24 business hours.
At Edvard Noir, your experience is our standard.